Frequently asked questions

I signed up but don’t know what to do next.

After signing up you should receive an email to confirm your account and set your password. If you can’t find it in your inbox please check your spam or junk folder. 

If after 24 hours you have not received this account confirmation email, please request a password reset link. 

If you still do not receive this account confirmation email please contact us.

I am trying to create/update my password but the website won’t accept it? 

Your password will need to meet a required level of complexity before it is accepted. Our password policy is: 

• Must be at least 12 characters in length
• Contain at least 1 uppercase letter
• Contain at least 1 lowercase letter
• Contain at least 1 number
• Contain at least one special character, such as a symbol or punctuation mark
• Must not include your username

I am trying to log in but it keeps saying my email address or password is not correct. 

You may be entering either your email address or password incorrectly. If you have forgotten your password you can request a password reset link. 

If you have had 5 or more unsuccessful attempts to log in, your account will be temporarily locked as a security measure. Please wait 1 hour before trying again.